Image · The team, Singapore
Real People · Personally Trained
A specialist. Not a chatbot.
Every WhatsApp message. Every photo review. Handled by a trained skin specialist.
01 · The standard
What "specialist" means here.
Trained directly by Quinn and Michelle. On Ice Secret formulations, the 8 skin categories, ingredient interactions, the full customer journey.
The same specialist at 11am knows your skin at Day 14 and Day 28. No scripts. No call centre.
02 · The team
The people behind every message.
Michelle
Founder · Formulator
Since 1999
Quinn
Co-founder · Skinmate
Since 2018
Rae
Senior Specialist
7 years
Lin
Acne Lead
4 years
03 · When to message
You don't need a problem to reach out.
- Choosing your first kit Photo + concerns → matched routine.
- Skin reaction during a cycle Same-day photo response.
- Marks-fading phase What to do after acne calms.
- Day 28 review Step up, step down, repeat.
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