Your plan lives here.
Everything you have received so far, and everything still to come.
Sign in to see your plan
Your progress, your rewards and your next box are all waiting behind your account.
Sign inThe things members actually ask.
How do I change my skin concern for next month?
Any time before your next charge. The check-in on day 21 is your reminder — reply to it, message us on WhatsApp, or open Manage my plan. The next box is rebuilt around the new concern at the same plan price, and everything you have earned so far carries over.
When is my next box charged and shipped?
Your check-in lands on day 21. Your next box is charged and ships on day 26, so it reaches you before your current serum runs out. We email you before every charge.
How do I cancel?
Open Manage my plan and cancel — any time, no notice period and no fee. Everything already sent to you is yours to keep, and so is every reward you have already earned.
Can I move between monthly and 3-month prepay?
Not on a plan that is already running — the billing type is set when you subscribe. Switching means cancelling and starting again on the other option. Message us first and we will walk you through it so nothing is lost in between.
Where do my rewards arrive?
Anything physical travels inside that month's box. Credits and vouchers come by email and are yours to use whenever you like. The ladder above marks each one as it lands.
I need to change my address or my card.
Both live in Manage my plan. Update them before day 26 and the change applies to your next box. If you are already past that point, message us and we will catch it.